Comprehensive Crisis Services

• Mobile Crisis Response provides rapid response, assessment and early intervention to individuals experiencing a behavioral health crisis. This service is provided 24 hours a day, seven days a week. The purpose of this service includes prevention of acute exacerbation of symptoms, prevention of harm to the individual or others, provision of quality intervention in the least restrictive setting, and development of an immediate plan to maintain safety in order to prevent the need for a higher level of care.
• Community Stabilization services are short-term and designed to support an individual and their natural support system following contact with an initial crisis response service or as a diversion to a higher level of care. Providers deliver community stabilization services in an individual’s natural environment and provide referral and linkage to other community-based services at the appropriate level of care. Interventions may include brief therapeutic and skill building interventions, engagement of natural supports, interventions to integrate natural supports in the de-escalation and stabilization of the crisis, and coordination of follow-up services. Coordination of specialized services to address the needs of co-occurring intellectual/developmental disabilities and substance use are also available through this service. Services should involve advocacy and networking to provide linkages and referrals to appropriate community-based services and assisting the individual and their family or caregiver in accessing other benefits or assistance programs for which they may be eligible.
• 23-Hour Crisis Stabilization provides assessment and stabilization interventions to individuals experiencing a behavioral health crisis for a period of up to 23 hours in a community-based crisis stabilization clinic. This service must be accessible 24/7 and is indicated for those situations wherein an individual is in an acute crisis and requires a safe environment for observation and assessment prior to determination of whether admission to an inpatient or residential crisis stabilization unit setting is necessary. This service allows for an opportunity for thorough assessment of crisis and psychosocial needs and supports throughout the full 23 hours of service to determine the best resources available for the individual to prevent unnecessary hospitalization.

Substance Abuse Treatment

Substance Abuse Outpatient Treatment supports individuals with overcoming the abuse and addiction of drugs and alcohol. We offer individual sessions, substance abuse groups, and substance abuse education classes for those dealing with addiction and for families and loved ones impacted by substance use and abuse.

Substance Use Case Management – Substance use case management services assist members and their family members in accessing needed medical, psychiatric, psychological, social, educational, vocational, recovery, and other supports essential to meeting the member’s basic needs. Substance use case management services are to be person-centered, individualized, culturally and linguistically appropriate to meet the member’s and family member’s needs.

Intensive Outpatient Services (IOP) – Intensive outpatient services are structured program of skilled treatment services delivering a minimum of 3 service hours per service day to achieve an average of 9 to 19 hours of services per week for adults. IOP offers group therapy, individual therapy, and life skills classes for those with substance abuse issues.

Assertive Community Treatment

Assertive Community Treatment a is team-based, client-centered, intensive mental health service that adheres to evidence-based practice designed to serve individuals with severe mental illness. Assertive Community Treatment (ACT) provides long term needed treatment, rehabilitation, and support services to identified individuals with severe and persistent mental illness especially those who have severe symptoms that are not effectively remedied by available treatments or who because of reasons related to their mental illness resist or avoid involvement with mental health services in the community. ACT services are offered outside of clinic, hospital, or program office settings for individuals who are best served in the community. ACT services include psychiatric assessment, counseling, medication management, and care coordination activities through a designated multidisciplinary team of mental health professionals.